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  • 01634 250523
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St Werburgh Medical Practice Providing NHS services
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Patient Information Leaflet (DOCX, 361KB)

Key Information

  • Lower Stoke Branch Official Closure Application
  • Pharmacy First
  • Clinicians & Practice Team
  • Complaints
  • Depression and Anxiety Self-Help Guide
  • Local services & Self-referral organisations
  • New Patient Registration
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  • Patient Participation Group
  • Privacy Notice
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  • Social Prescribing Link Worker Service
  • Zero Tolerance
  • Weight Loss Injections Mounjaro
  • Sick Day Rules
  • Stop Smoking
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Call 111 when it's less urgent than 999
  • Live Well
  • Conditions A to Z

BBC Health News

  • First leukaemia patient to get new form of treatment on NHS says it is 'very sci-fi'14 Jan 2026 00:12Oscar Murphy has an aggressive form of the blood cancer and is the first to get CAR-T therapy in the UK.
  • Safe spaces needed for drug-addicted children, say grieving mums13 Jan 2026 01:03More children in England are in drug and alcohol treatment, but families say many cannot get help.
  • Lib Dems set out plan to end 12-hour A&E waits13 Jan 2026 11:39Party leader Ed Davey calls for £1.5bn to be spent on ending a "deadly corridor crisis" in the NHS.
  • I spent months trying to find out if boosting my gut health could help me age better13 Jan 2026 09:49Health editor Hugh Pym revamped his diet after a test suggested his gut health appeared to look five years older than he was
  • Revolutionary eye injection saved my sight, says first-ever patient12 Jan 2026 00:00Nicki's eye had collapsed in on itself, but a new gel injection method has saved her vision.
  • Critical incidents declared at two hospital trusts13 Jan 2026 16:50NHS bosses are urging people to only come to A&E if it is an emergency.
Home > Complaints

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the the practice. Further written information is available regarding the complaints procedure from reception.

Download the complaints and suggestions leaflet (DOCX, 58KB)

Last Updated 9 Dec 2025

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St Werburgh Medical Practice

98 Bells Lane, Hoo, Rochester, Kent, ME3 9HU

  • 01634 250523

Balmoral Gardens Healthy Living Centre (Branch Surgery)

Yellow Suite, Balmoral Clinic, Balmoral Gardens, Gillingham, Kent, ME7 4PN

  • 01634 250523
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